Common questions and knowledge base on MaxLoad software

General Information

stand-alone license can only be loaded onto one single computer and be used by only one user at a time at that computer. 

network or floating license is loaded onto a a network file share and can be accessible on as many client PCs as desired. The number of network seats purchased will dictate how many concurrent users can run MaxLoad at one time. For example, if you have installed MaxLoad on 5 client machines, but only have a 2 user network, only 2 users would be allowed to use MaxLoad concurrently.

There are advantages to both types of licenses; we recommend contacting our Solution Advisors to discuss which option is appropriate for your intended usage.

Open MaxLoad Pro, login as any user, and go to Help →About MaxLoad.

At the top it should indicate your software version. The serial number information is also displayed on this screen.

Click on the System Info button to view more details on your current system as well as default locations for the application and its data.


All MaxLoad data is stored in an Access database under the \\Max2Pro\\Data\\ folder. You can open and view the data directly using Access.

In MaxLoad Pro, the Supervisor login has the rights to delete users, make global default setting changes, and more.

To login as the Supervisor, enter the default password: tops software 

If this password does not work for you, your organization may have implemented its own password.

All TOPS Software products – TOPS Pro (including LoadStak and PackStak), Maxload Pro, TOPSsPAC, ePACPlus, Black Box Server (BBS), and WebApps, do not use the Log4J library and not susceptible to this vulnerability.

Troubleshooting & Implementation

Yes, you can!

For a single Citrix server, (or any RDP software) you would install MaxLoad Pro directly to the server, like a stand-alone license, but it would still be licensed as a network so that it can be shared between multiple users. After installation, you would need to grant permissions to all users and publish the TOPS shortcut to your remote users.

If this is a server farm, you will need to have a single back end server used for the initial installation, and then each front end RDP server would function as a client, just like you would in a LAN situation. (You would run WAN Setup for each “client machine” server, and you would then publish shortcuts from the front end servers to the remote clients.)

For more detailed information, please don’t hesitate to reach out to our Technical Support team.

1. Start by installing the software on the new machine, using either your download link or CD. If you need a replacement, please contact our MVP Team.

2. After the software is installed on the new machine, you will need to activate the license. At this point you will have to contact our technical support team.

3. Once the new install is up and running, you will need to migrate your old data over. If the new install is the same version as the old install, you can simply Copy and Paste the old Data folder into the new install folder. But, if your new install is a newer version, there may be extra steps involved.

4. Once the data is migrated over, delete your old installation.

Other than the files in the \\Max2Pro\\ directory and its subdirectories, MaxLoad Pro makes the following adjustments to your system:


  1. It creates a MAXLOAD2.INI file in the local Windows directory.
  2. It creates the icons/shortcuts used to start the program.
  3. C:\\program files\\topsapps\\max2pro\\ may need deleting as well.

If you are using dual monitors with your system, make sure to run MaxLoad Pro on the primary monitor.

The October 2018 Microsoft Update for Windows 10, Build 1809, created a color issue with TOPS Pro and MaxLoad Pro causing all rendered graphics to appear purple.

We have recently created a software patch to fix this issue.

Please contact your MVP Account Manager, Solutions Advisor, or our Technical Support Team if you are in need of this software patch.

บริษัท แอ็คทีฟไลน์ จำกัด เป็นตัวแทนจำหน่ายซอฟแวร์การวางแผนขนส่งสินค้า Maxload Pro และ Tops Pro แต่เพียงผู้เดียวในประเทศไทย